Return & Refund Policy

Before you return your goods, Please contact us at or +6012-3001882.


The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. KEM will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 1 week after the confirmation.

Please return your purchase to the following address:
Kirin Egg Music
27-1, Jalan C180/1, Dataran C180, 43200 Balakong, Selangor.